Business Insights

by Chris Starkey

    18 July 2024
    Technology crm

    Only 40% of CRM systems get used effectively - here’s how to get the most out of yours

    Our research has found that just 40% of businesses say their CRM isn’t used effectively by...

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    25 June 2024
    Retention Growth Strategy

    Why retention is your most powerful (and most overlooked) growth lever

    Summary Retention often gets deprioritised in favour of acquisition, despite ‘net new’ revenue...

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    27 March 2024
    Strategy Leads B2B

    Why ‘more leads’ is rarely the answer

    Our research has found that just 28% of businesses say they are getting enough leads. Learn how to...

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    29 February 2024
    Strategy B2B Growth Strategy

    The secret to effective marketing? A proper business plan

    Our research has found that a whopping 54% of UK businesses don’t have a business plan. But why...

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    What is customer retention and why does it matter?
    4 December 2023
    Strategy Retention Metrics

    Customer Retention Strategies

    Customer retention is the cornerstone of long-term business success. Research shows that acquiring...

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