The Challenge

TSP, a growing e-commerce fulfilment company based in the North East of England, was experiencing several challenges related to its marketing and branding. Their brand identity was fragmented and lacked consistency across different touchpoints, making it difficult to stand out in a competitive market. There was no clear brand messaging or visual identity, which hindered their ability to build brand awareness and recognition.

Furthermore, TSP lacked a well-defined marketing strategy to guide its efforts and achieve its business goals. They had no clear understanding of their target audiences, key marketing channels, or effective messaging, resulting in ad-hoc marketing activities with limited impact and measurable results.

To compound these challenges, TSP had limited internal marketing resources, both in terms of personnel and expertise. They lacked dedicated marketing staff and relied heavily on external agencies or freelancers, which led to inconsistent execution and potential inefficiencies. This resource constraint hindered their ability to implement a comprehensive and effective marketing strategy.

The Journey

Jude conducted a thorough business analysis, developed a comprehensive marketing strategy aligned with TSP's business goals, and implemented various marketing initiatives, including a website redesign, targeted campaigns, CRM implementation, and brand development. She also hired and managed an outsourced marketing team to execute the strategy.